frequently asked questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Last updated: January 2024
1. General Questions
What is your return policy?
We have a 14-day return policy, so you have 14 days after receiving your item to request a return or an exchange.
How long does it take to process an order?
Please allow up to 2 working days for your order to be processed before it is shipped to you.
Can I track my order?
Yes, all customer will receive a tracking number once their order has been dispatched.
Can I cancel my order?
If you wish to cancel your order, please contact us within 24 hours after making your purchase at contact@body-ph.co.uk. This will provide us enough time to cancel your order before processing it for shipment as customers orders will be shipped within 2 working days.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
Are you available in retailers?
We currently sell our products only through our official website.
2. Product Questions
What size should I order?
We have a size chart available to help you find the best fit. Please refer to the size chart on the sizing page for more information.
What is the material of the bra liner?
The bra liner has an inner and outer layer of fabric. The outer fabric is made from 95% organic cotton and 5% elastane. The inner fabric is made from 80% organic cotton, 12% polyurethane and 8% lycra. If you have further questions about the material, please don't hesitate to contact us.
How do I wear the liner?
The standout feature of our bra liners is their versatility – you can comfortably wear them under wired bras, non-wired bras, or even go braless! See further details on our product page.
How do I care for this product?
After each use, we highly recommend washing the bra liner before wearing it again for hygiene purposes. Please follow the wash and care instructions provided on the product page to ensure the longevity of your product. Additionally, consider using our branded wash bags to protect your bra liner from potential machine damage.
Can I see this product in other colors?
The bra liner is available in three colours: beige, brown, and black, all of which are listed on the product page. If you have any colour suggestions, we welcome you to contact us and share your thoughts!
Where are your bra liners manufactured?
body pH bra liners are sourced and handmade in a British manufacturer based Northern England under a female-led team who are passionate about working with UK brands to develop their products.
3. Payment Questions
What payment methods do you accept?
Credit cards and other payment methods are accepted, including Visa, Mastercard, Amex, Maestro, Shop Pay, Apple Pay and PayPal.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
We use Tracked 48 Royal Mail service for all orders.
How much does shipping cost?
Shipping cost will be charged at a standard rate of £4.
Do you offer free shipping?
Yes, we offer free shipping on orders above £50. Please refer to our shipping and returns policy for more details.
Where do you ship orders?
We currently only ship orders within the UK using a tracked delivery service.
What are your shipping options?
Tracked 48 delivery service via Royal Mail.
Do you ship to P.O. boxes?
No, we do not ship to P.O. boxes; we only deliver to home addresses. Please ensure that you provide complete and accurate shipping address details to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing contact@body-ph.co.uk or by messaging us on social media, or filling out a form on the Contact Us page.
What are your business hours?
Our business hours are Monday through Friday from 10:00am to 5:00pm GMT.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at contact@body-ph.co.uk.